At Value Offer Hub Shop, we want you to love every product you receive. If for any reason you are not completely satisfied with your purchase, we offer a straightforward 14-day return and refund policy designed to make your shopping experience worry-free and enjoyable.
You may return any eligible product within 14 days from the date of delivery. The 14-day period begins the day after your order is delivered. Returns requested after this window cannot be accepted. We encourage you to inspect your products promptly upon delivery.
To be eligible for a return, products must be unused, in their original packaging, with all tags, accessories, and free gifts intact. Items that show signs of use, damage caused by the customer, or are missing components may not qualify for a full refund. Please retain the original packaging until you are sure you want to keep the product.
For hygiene and safety reasons, certain products cannot be returned. These include opened personal care items (skincare, hair care, oral care), consumable food and beverage products, wellness supplements, gift cards, membership cards, and personalized or custom-made items. Please review product descriptions carefully before purchasing.
To initiate a return, simply contact our customer support team with your order number and the reason for return. Our team will guide you through the return process, arrange a free pickup from your address, and provide a return tracking number for your reference. Returns must be requested through our official channels only.
Once your return request is approved, our delivery partner will arrange a pickup from your specified address within 48-72 hours. Please ensure the product is securely packed in its original packaging along with all accessories. The pickup agent will verify the condition of the item before accepting the return.
After we receive and inspect the returned product, your refund will be processed within 5-7 business days. Since all payments are made via Cash on Delivery, refunds will be issued through bank transfer to your registered details. Our team will coordinate with you to ensure a smooth refund process.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographic evidence. We will arrange an immediate replacement or full refund at no additional cost to you. Damaged products must be returned in the same condition as received for full refund processing.
If you wish to exchange a product for a different size, color, or variant, you may request an exchange within the 14-day return window. Exchanges are subject to product availability. If the requested item is unavailable, a full refund will be processed instead. Exchange requests follow the same procedure as returns.
In certain cases, partial refunds may be issued for products returned with minor packaging damage, missing accessories, or signs of gentle use. The refund amount will be determined based on the condition of the returned item. We will communicate any deductions transparently before processing the refund.
Orders can be cancelled free of charge before they are dispatched from our warehouse. Once an order is shipped, it cannot be cancelled, but you may return it upon delivery following our standard return process. To cancel an order, please contact our support team as soon as possible with your order number.
Since all orders are paid via Cash on Delivery, refunds for returned items cannot be given in cash at your doorstep. Refunds are processed through secure bank transfer to your registered account. Please provide accurate bank details when requesting a refund to avoid delays in processing.
We reserve the right to update or modify this Return and Refund Policy at any time to better serve our customers and improve our shopping experience. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.